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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372006517
Report Date: 08/05/2022
Date Signed: 08/05/2022 11:16:15 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2022 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20220615084007
FACILITY NAME:CHILDREN'S PARADISE INC. - VALE TERRACEFACILITY NUMBER:
372006517
ADMINISTRATOR:SHADIERA BETHEAFACILITY TYPE:
850
ADDRESS:990 VALE TERRACE DRIVETELEPHONE:
(760) 941-7578
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:80CENSUS: 68DATE:
08/05/2022
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Keely Messerschmidt, Admissions and Office ManagerTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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Staff handled day care child in a rough manner.
INVESTIGATION FINDINGS:
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On August 5, 2022 at 9:58 AM, Licensing Program Analyst (LPA) Cindy Hamilton met with Keely Messerschmidt, Admissions and Office Manager at Children's Paradise -Vale Terrace (CCC) to deliver the findings on the above stated allegation. On July 14,2022, LPA conducted a health and safety inspection of the facility, and no immediate concerns were noted. During the investigation LPA Hamilton conducted interviews with five staff, one child and attempted interviews with two additional children. LPA also obtained and reviewed copies of pertinent documentation from the facility and children’s files. LPA Hamilton was unable to contact the complainant due to the complainant did not answer LPA’s phone calls and LPA was unable to leave a message.

On June 15, 2022, Community Care Licensing (CCL) received information that staff handled day care child in a rough manner. It was alleged that a teacher was observed roughly yanking a child up from the ground by the wrist while yelling at the child to get up. Confidential interviews disclosed to LPA that none of the staff at the CCC have been observed yelling or handling any of the children roughly. Confidential interviews also disclosed that the CCC had not been made aware of these type of allegations by any of
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20220615084007
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - VALE TERRACE
FACILITY NUMBER: 372006517
VISIT DATE: 08/05/2022
NARRATIVE
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the children, staff, or parents. In addition, there were no other witnesses identified and LPA could not corroborate allegation due to lack of cooperation by the complainant.

Based on confidential interviews, the allegation that staff handled day care children in a rough manner, may have occurred, however are not supported, or proven by evidence. Therefore, the allegation is unsubstantiated at this time.

Exit interview was conducted and a copy of the report, along with the appeal rights and Notice of Site Visit were provided to Keely Messerschmidt, Admissions and Office Manager. The CCC was reminded that the Notice of Site Visit must be posted for 30 days and in a prominent location inside the facility. LPA verified the notice was posted prior to leaving facility.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2