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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600788
Report Date: 08/22/2025
Date Signed: 08/22/2025 02:02:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/11/2025 and conducted by Evaluator Saul Zazueta
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250611123520
FACILITY NAME:KINDERCARE LEARNING CENTER - PASEO LADERAFACILITY NUMBER:
376600788
ADMINISTRATOR:ANA KINGFACILITY TYPE:
850
ADDRESS:1101 PASEO LADERATELEPHONE:
(619) 482-1800
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:78CENSUS: 59DATE:
08/22/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Ana KingTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff are not providing adequate supervision resulting in day care child sustaining an injury.
INVESTIGATION FINDINGS:
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On 08/22/2025 at 12:00 PM, Licensing Program Analyst (LPA), Saul Zazueta conducted an unannounced complaint inspection regarding the above allegation(s). Upon arrival, LPA met with Director, Ana King and discussed the purpose of the inspection, the complaint process and was led on a tour of the facility. There were fifty-nine (59) children and six (6) staff present during the inspection.

During the course of the investigation, LPA conducted interviews with the director, staff, and daycare parents. LPA did not conduct daycare child interviews due to lack of verbal ability in the children from the involved classroom. Photographs, Child Supervision Records (CSRs), child incident reports and facility roster were obtained and reviewed by LPA.

It was alleged that staff did not provide adequate supervision resulting in Child #1 (C1) sustaining an injury. The director denied the allegation, stating that staff are trained to always supervise children and redirect them when exhibiting unwanted behaviors.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250611123520
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA
FACILITY NUMBER: 376600788
VISIT DATE: 08/22/2025
NARRATIVE
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Based on interviews, Staff #3 (S3) recalled seeing C1 on 06/04/2025, leaning over a small shelf with the weight of his body resting on top. S3 stated that they called C1 off, but C1 lost his balance and fell forward over the shelf, scraping his forehead. Based on document review, the facility was in ratio during the incident and reporting requirements were met. Parents interviewed stated that they believe the facility provides a safe environment for children and are satisfied with the program and staff. C1 is non-verbal and unable to be interviewed.

Due to inconsistent testimony, lack of supporting evidence and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the above allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted and this report was reviewed with Director, Ana King. A Notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISOR'S NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2