<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600788
Report Date: 11/08/2021
Date Signed: 11/08/2021 03:02:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/23/2021 and conducted by Evaluator Michelle Hood
COMPLAINT CONTROL NUMBER: 20-CC-20210823084440
FACILITY NAME:KINDERCARE LEARNING CENTER - PASEO LADERAFACILITY NUMBER:
376600788
ADMINISTRATOR:ANA KINGFACILITY TYPE:
850
ADDRESS:1101 PASEO LADERATELEPHONE:
(619) 482-1800
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:78CENSUS: 41DATE:
11/08/2021
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Ana King, Director TIME COMPLETED:
02:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff did not assist child with hygiene needs
Facility staff did not isolate sick children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/08/2021 at 2:30 p.m., Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection for the purpose of delivering the complaint findings for the listed above allegations. Upon arrival, LPA met with the director and toured the facility. During this inspection in classroom #3, there were 16 children present with one (1) staff. In classroom #9, there were 11 napping children present with one (1) staff. Classroom # 7, there were 14 children with two (2) staff present at the time of inspection

During the course of the investigation, interviews were conducted with the daycare parents, staff, and director. During interviews daycare parents stated they are not aware of the facility isolation area for sick children. Daycare parents stated the facility has a strict policy regarding sick children attending the facility. Facility staff and director stated the isolation area is an area in the classroom not being used by other children, or the facility office. Daycare parents stated facility staff are good at making sure their children are cleaned throughout the day; however, there has been times when the children come home with paint on their clothing or arms, but it's normal at their age. Facility staff stated children keep an extra set of clothing at the facility. Facility staff and director stated there has been times when a child goes home with paint or marker on their clothing or arms; however, the staff inform the parent.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20210823084440
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA
FACILITY NUMBER: 376600788
VISIT DATE: 11/08/2021
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Due to conflicting statements obtained during the course of the investigation, the above allegations are found to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Director was provided appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. Provided Notice of Site Visit. LPA observed that LIC 9213 was posted. No deficiencies cited. An exit interview was conducted
SUPERVISOR'S NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2