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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600790
Report Date: 05/21/2025
Date Signed: 05/21/2025 01:49:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2025 and conducted by Evaluator Saul Zazueta
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250304141316
FACILITY NAME:KINDERCARE LEARNING CENTER - PASEO LADERA, INFANTFACILITY NUMBER:
376600790
ADMINISTRATOR:ANA KINGFACILITY TYPE:
830
ADDRESS:1101 PASEO LADERATELEPHONE:
(619) 482-1800
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:56CENSUS: 34DATE:
05/21/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Ana KingTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff provided wrong breast milk bottle to infant.
INVESTIGATION FINDINGS:
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On 05/21/2025 at 1:00PM, Licensing Program Analyst (LPA) Saul Zazueta conducted an unannounced complaint inspection to deliver the findings for the above allegation. LPA met with Director, Ana King, and advised director of the purpose of the inspection and conducted a tour of the facility. There were thirty-four (34) children and nine (9) staff present during the inspection.

During the course of the investigation, LPA conducted interviews with director, facility staff and daycare parents. LPA did not conduct child interviews due to lack of verbal ability in infant children. Photos, bottle feeding policy, and facility roster were obtained and reviewed by LPA.

Based on interviews conducted and records reviewed, it was determined that on 03/03/2025, a bottle of breastmilk was given to the wrong infant by Staff #5 (S5). Director and facility staff involved confirmed the incident occurred. (Continued on attached 9099-C).
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20250304141316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA, INFANT
FACILITY NUMBER: 376600790
VISIT DATE: 05/21/2025
NARRATIVE
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According to the Director, it was discovered the wrong bottle was fed when the mother picked up the infant from the program and was given an empty bottle that did not belong to them. Director stated that it was discovered that the bottle belonged to another infant in the program. During today’s inspection, LPA observed training records that indicates all facility staff received training on infant feeding.

Based on LPA interviews conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. One (1) type B deficiency of California Code of Regulations, [Title 22, Division 12, Chapter 1, Section 101223 (a)(2)], is being cited on the attached LIC 9099D.

Exit interview was conducted and this report was reviewed with Director, Ana King. A Notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 20-CC-20250304141316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA, INFANT
FACILITY NUMBER: 376600790
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/21/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/21/2025
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not met as evidenced by:
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Director stated that they conducted training on bottle feeding, on March 20th, 2025, and will submit a sign in sheet of all staff that participated to the SDRO by 5/23/2025.
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Based on analyst interview and record review, the facility did not comply with the section cited above as they mistakenly fed an infant a bottle with breastmilk that belonged to another infant, which poses a potential health, safety, and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2025 and conducted by Evaluator Saul Zazueta
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250304141316

FACILITY NAME:KINDERCARE LEARNING CENTER - PASEO LADERA, INFANTFACILITY NUMBER:
376600790
ADMINISTRATOR:ANA KINGFACILITY TYPE:
830
ADDRESS:1101 PASEO LADERATELEPHONE:
(619) 482-1800
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:56CENSUS: 34DATE:
05/21/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Ana KingTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff are abusive to infants in care.
INVESTIGATION FINDINGS:
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On 05/21/2025 at 1:00PM, Licensing Program Analyst (LPA) Saul Zazueta conducted an unannounced complaint inspection to deliver the findings for the above allegation. LPA met with Director, Ana King, and advised director of the purpose of the inspection and conducted a tour of the facility. There were thirty-four (34) children and nine (9) staff present during the inspection.

During the course of the investigation, LPA conducted interviews with director, facility staff and daycare parents. LPA did not conduct child interviews due to lack of verbal ability in infant children. Facility roster was obtained and reviewed by LPA.

It was alleged that Staff #5 (S5) is “abusive” to infants in care, no other specifics were provided. Director and staff interviewed denied the allegation and did not share any concerns regarding abusive interactions between staff or children. Parents interviewed stated that they believe the facility provides a safe environment for children and are satisfied with the program and staff.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 20-CC-20250304141316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA, INFANT
FACILITY NUMBER: 376600790
VISIT DATE: 05/21/2025
NARRATIVE
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Due to a lack of supporting evidence and no other witnesses to the alleged incidents to corroborate the above allegations, LPA was unable to determine, whether or not staff are abusive to infants in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted and this report was reviewed with Director, Ana King. A Notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5