376600948-10-1-2024-20-CC-TVUU-DAJ4UR-20241029192511

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600948
Report Date: 10/01/2024
Date Signed: 10/01/2024 02:04:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2024 and conducted by Evaluator Gloria Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20240801093840

FACILITY NAME:	KINDERCARE LEARNING CENTER - EASTLAKE INFANT		FACILITY NUMBER:	376600948
ADMINISTRATOR:	ASHLEY ENWIA		FACILITY TYPE:	830
ADDRESS:	2354 FENTON STREET		TELEPHONE:	(619) 656-9853
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91914
CAPACITY:	36	CENSUS: 32	DATE:	10/01/2024
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Ashley Enwia		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff did not provide a comfortable environment for children in care

INVESTIGATION FINDINGS:

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On 10/1/24, at 11:30 am, Licensing Program Analyst (LPA), Gloria Gonzalez conducted a complaint inspection to deliver findings and met with Director, Ashley Enwia regarding the above allegation. LPA advised Director of the purpose of the inspection and conducted a tour of the facility. There were thirty-two (32) daycare children and nine (9) staff members present during the inspection.

On 8/1/24, Community Care Licensing (CCL) received a complaint alleging staff did not provide a comfortable environment for children in care. During the course of the investigation interviews were conducted with Director, Assistant Director, several staff members, and several daycare parents. Director submitted proof of portable ACs installed on 7/24/24. LPA observed portable AC's on the 8/7/24 inspection date.

RP did not give an exact date of when they observed the school was hot and not a comfortable environment for children.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Tulam Vu	TELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Gloria Gonzalez	TELEPHONE: (619) 767-2238
LICENSING EVALUATOR SIGNATURE:	DATE: 10/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20240801093840

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER - EASTLAKE INFANT	FACILITY NUMBER: 376600948
	VISIT DATE: 10/01/2024

NARRATIVE

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Director, Ashley Enwia and Assistant Director, Emily Gomez stated that the AC was not working properly due to a part that needed to be replaced. Director stated that the temperature was higher than normal, but did not exceed 80 degrees. Director, several staff, and several parents stated that fans and portable AC's were brought in. Director submitted proof of portable ACs installed on 7/24/24. LPA observed portable AC's on the 8/7/24 inspection date. Per records review and observations, the AC units are working properly as of 8/5/24.

Based on LPA's observations, interviews conducted, and records reviewed and due to no corroborating evidence regarding the allegation, and although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore the above allegation is found to be unsubstantiated.

SUPERVISOR'S NAME: Tulam Vu	TELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Gloria Gonzalez	TELEPHONE: (619) 767-2238
LICENSING EVALUATOR SIGNATURE:	DATE: 10/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2024

LIC9099 (FAS) - (06/04)

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