376628175-9-16-2020-20-CC-JCAO-BU7TVT-20201008150424

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376628175
Report Date: 09/16/2020
Date Signed: 09/16/2020 12:08:19 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2020 and conducted by Evaluator Michelle Hood

COMPLAINT CONTROL NUMBER: 20-CC-20200616120421

FACILITY NAME:	LARRAGA, JANELLE FAMILY CHILD CARE		FACILITY NUMBER:	376628175
ADMINISTRATOR:	JANELLE LARRAGA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(858) 888-2034
CITY:	SPRING VALLEY	STATE: CA	ZIP CODE:	91977
CAPACITY:	14	CENSUS: 12	DATE:	09/16/2020
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Janelle Larraga, Licensee		TIME COMPLETED:	12:10 PM

ALLEGATION(S):

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Assistant is not CPR/First Aid certified

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint tele-inspection for the purpose of delivering complaint findings in regard to the above allegation. LPA met with Licensee Janelle Larraga. Due to the COVID -19 State of Emergency the tour of the facility was conducted using Facetime. There were 12 children present, three of whom is under 24 months of age.

It was alleged that licensee’s assistant is not CPR/First Aid certified. Information received indicated that assistant #1 worked at the facility between March 2020 and May 2020 and has not completed CPR/First Aid and is left alone with daycare. Licensee denies that assistant #1 worked at the facility as an assistant but acknowledges that paperwork was submitted to the Department for her to work as an assistant at the facility.

Three out of six daycare children interviewed stated that they have been left alone at the facility with assistant #1. A few daycare parents interviewed stated that they have pick up their children at the facility and disclosed that licensee was not present, and the children were there alone with assistant #1. Other daycare children and parents stated that both licensee and assistant was present at the facility.

See LIC 809-D page. Licensee was provided appeal rights (LIC9058 01/16) and this report will be sent to the Licensee via email and the reply will be kept on file for confirmation of receipt.

Notice of Site Visit (LIC 9213) was provided to be posted at the facility for 30 days. LPA observed Notice of Site Visit (LIC 9213) posted.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Joe Carrasco	TELEPHONE: (619) 767-2243
LICENSING EVALUATOR NAME: Michelle Hood	TELEPHONE: (619) 767-2241
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 20-CC-20200616120421

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LARRAGA, JANELLE FAMILY CHILD CARE	FACILITY NUMBER: 376628175
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/16/2020

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 09/30/2020 Section Cited CCR 102416(c)	1 2 3 4 5 6 7	Training Hours (Preventative Health Practices/CPR/First Aid) The licensee and other personnel as specified shall complete training on preventative health practices, including pediatric cardiopulmonary resuscitation and pediatric first aid pursuant to Health and Safety Code Section 1596.866. Requirement was not met as evidenced by:	1 2 3 4 5 6 7	Licensee will review Regulation 102146(c). Licensee will provide LPA Michelle Hood with a written statement to ensure staff have a vaild CPR/First Aide Card available at the facility at all times.
	8 9 10 11 12 13 14	Interviews conducted with daycare parents and daycare children confirmed that children were left alone with assistant #1. This poses a Potential Health and Safety risk to the clients in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Joe Carrasco	TELEPHONE: (619) 767-2243
LICENSING EVALUATOR NAME: Michelle Hood	TELEPHONE: (619) 767-2241
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2020

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2020 and conducted by Evaluator Michelle Hood

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20200616120421

FACILITY NAME:	LARRAGA, JANELLE FAMILY CHILD CARE		FACILITY NUMBER:	376628175
ADMINISTRATOR:	JANELLE LARRAGA		FACILITY TYPE:	810
ADDRESS:	8938 GOLF DRIVE		TELEPHONE:	(858) 888-2034
CITY:	SPRING VALLEY	STATE: CA	ZIP CODE:	91977
CAPACITY:	14	CENSUS: 12	DATE:	09/16/2020
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Janelle Larraga, Licensee		TIME COMPLETED:	12:10 PM

ALLEGATION(S):

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Licensee yells at daycare children
Licensee speaks inappropriately in the presence of daycare children
Licensee handles the daycare children in a rough manner
Licensee uses inappropriate punishment
Assistant is left alone with daycare children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Michelle Hood conducted an announced complaint inspection for the purpose of delivering complaint findings in regard to the above allegations. LPA met with Licensee Janelle Larraga. Due to the COVID -19 State of Emergency the tour of the facility was conducted using Facetime. There were 12 children present, three of whom is under 24 months of age.

It was alleged that licensee yells at daycare children, speaks inappropriately in the presence of daycare children, handles daycare children in a rough manner, uses inappropriate punishment and the assistant is left alone with day care children. Information received indicated that licensee is yelling, grabbing children by their arms, hitting her own children and daycare children. Licensee denied the allegations. Licensee’s own children and daycare children interviewed did not disclose that licensee yells, speaks inappropriately, handles them in a rough manner or uses inappropriate punishment. A few daycare children interviewed stated that licensee does not yell at her children or daycare children but that she speaks to her children in a loud tone. Licensee stated that she does have a loud voice but denies yelling at any children.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Joe Carrasco	TELEPHONE: (619) 767-2243
LICENSING EVALUATOR NAME: Michelle Hood	TELEPHONE: (619) 767-2241
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 20-CC-20200616120421

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LARRAGA, JANELLE FAMILY CHILD CARE	FACILITY NUMBER: 376628175
	VISIT DATE: 09/16/2020

NARRATIVE

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Licensee denies handling children in a rough manner and using inappropriate punishment. Licensee stated that she has never grabbed children by any parts of their body. She stated that redirection is used when children are displaying inappropriate behavior. Information received indicated that licensee has been observed leaving a daycare child in the bathroom crying. Licensee denied the allegations and stated that all of the additional rooms at the facility are off limits and the only area utilized for daycare is the daycare room. Daycare parents interviewed expressed no concerns regarding the allegations.

Licensee denied leaving daycare children alone with assistant #1 causing the facility to be out of ratio. Licensee stated that the ratio at the facility has been low due to COVID-19. Information received indicated that the facility is operating out of ratio with a total of 8 or 9 children left alone with assistant #1. A few daycare children interviewed stated that they have been left alone at the facility with assistant #1. Other daycare children stated that both licensee and assistant #1 are both present at the facility. A few daycare parents interviewed stated that they have pick up their children at the facility and acknowledge that the children were there alone with assistant #1 but, they ere unable to confirm if there were more than 14 children present. Licensee has a large license and was granted a State of Emergency Waiver for Staff to Child Ratio on 3/13/20. Additional daycare children and parents interviewed did not expressed any concerns regarding children being left alone at the facility resulting in the facility operating out of ratio.

Based on information received from an outside Agency, interviews conducted with licensee, licensee’s children, assistant #2, several daycare children and daycare parents. LPA determined there was inconsistent information obtained resulting in a lack of evidence to support the allegations. Due to conflicting statements obtained during the course of the investigation, the above allegations are found to be unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

No deficiencies cited. Licensee was provided appeal rights (LIC9058 01/16) and this report will be sent to the via email licensee and the reply will be kept on file for confirmation of receipt. Notice of Site Visit (LIC 9213) was provided to be posted at the facility for 30 days. LPA observed Notice of Site Visit (LIC 9213) posted.

SUPERVISOR'S NAME: Joe Carrasco	TELEPHONE: (619) 767-2243
LICENSING EVALUATOR NAME: Michelle Hood	TELEPHONE: (619) 767-2241
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2020

LIC9099 (FAS) - (06/04)

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