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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700322
Report Date: 04/14/2025
Date Signed: 04/14/2025 12:16:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2025 and conducted by Evaluator Renita Rodriguez
COMPLAINT CONTROL NUMBER: 51-CC-20250130091346
FACILITY NAME:DISCOVERY ISLE CHILD DEVELOPMENT CENTER - INFANTFACILITY NUMBER:
376700322
ADMINISTRATOR:VANESSA MILROYFACILITY TYPE:
830
ADDRESS:6130 PASEO DEL NORTETELEPHONE:
(760) 431-7090
CITY:CARLSBADSTATE: CAZIP CODE:
92011
CAPACITY:42CENSUS: 22DATE:
04/14/2025
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Vanessa MilroyTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Staff is not meeting children's needs.
INVESTIGATION FINDINGS:
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On 4/14/25 at 9:10 a.m. Licensing Program Analyst (LPA) Renita Rodriguez conducted a complaint investigation visit to deliver findings for the above allegation. LPA was greeted at the front of the facility by Director, Vanessa Milroy and was granted entry after identifying herself and disclosing the reason for her visit. Ratios observed 22 infants and 6 staff.

Based on the information obtained during interviews, observations, and documentation reviewed it is determined that staff take care of the infants in two classrooms during the day. Staff are to ensure the needs of the infants are met. The infants are placed into two different rooms based on what they need and how well they are able to move around. The classroom with infants requiring cribs has a barrier in place for separation of the non mobile and mobile infants. Infants schedule can fluctuate and change day to day. If a problem comes up, staff ask for help. Ther staff members provide added support when requested and needed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Renesha AskewTELEPHONE: (619) 767-2155
LICENSING EVALUATOR NAME: Renita RodriguezTELEPHONE: (916) 903-2302
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20250130091346
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER - INFANT
FACILITY NUMBER: 376700322
VISIT DATE: 04/14/2025
NARRATIVE
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All infants in care are able to utilize the two rooms as deemed appropriate by the Director. Parents provide the food, drink, and formula when the child is dropped off at facility. The facility provides the snack for children. LPA directly observed, during drop off of the child, communication between staff and parent regarding feeding time of the child. Parents and staff are able to use an application for communication regarding needs and updates of the infant. A whiteboard in the classroom provides a way for communication between staff members regarding feeding times and or last feeding time of the infant. Needs and services plan document is updated when a change occurs and or every 3 months.

Although the allegation "Staff is not meeting children's needs", may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegation is found to be Unsubstantiated. Exit interview conducted and report was reviewed with the Director Vanessa Milroy. A notice of site visit was given and must remain posted for 30 days
SUPERVISOR'S NAME: Renesha AskewTELEPHONE: (619) 767-2155
LICENSING EVALUATOR NAME: Renita RodriguezTELEPHONE: (916) 903-2302
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2