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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701341
Report Date: 12/08/2023
Date Signed: 12/08/2023 01:23:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/16/2023 and conducted by Evaluator Saraliz Velando
COMPLAINT CONTROL NUMBER: 51-CC-20231016160422
FACILITY NAME:DEL MAR HIGHLANDS KINDERCARE INFANTFACILITY NUMBER:
376701341
ADMINISTRATOR:KRISTINA SIMONFACILITY TYPE:
830
ADDRESS:3808 TOWNSGATE DRIVETELEPHONE:
(858) 794-7710
CITY:SAN DIEGOSTATE: CAZIP CODE:
92130
CAPACITY:32CENSUS: DATE:
12/08/2023
UNANNOUNCEDTIME BEGAN:
12:55 PM
MET WITH:Assistant Director, Simone CoudrayTIME COMPLETED:
01:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not prevent child from being bitten by other child in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/8/23, Licensing Program Analyst (LPA) Saraliz Velando conducted an unannounced complaint visit for the purpose of delivering findings for complaint received on 10/16/23. The LPA met with Assistant Director, Simone Coudray and toured the facility. There were 18 infants present and 5 infant teachers at the facility.

Based on the information obtained from facility file reviews, parent interviews, and staff interviews, it was not determined that staff did not prevent child from being bitten by other child in care. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. The preponderance of the evidence has not been met and therefore, the above allegation is found to be UNSUBSTANTIATED. The exit interview was conducted with Assistant Director, Simone Coudray. Appeal Rights and a copy of the licensing report was provided. A notice of site visit was posted and must remain for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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