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13 | LPAs Bruce Jacobs contacted Administrator Maryann Patacsil to complete this complaint investigation. LPA provided findings regarding the allegations listed above. The investigation was conducted by LPA Jacobs and consisted of reviews of the facility records and interviews with facility management and staff. The residents and other witnesses were contacted and interviewed.
The complaint allegations listed above were investigated. The residents, facility staff and management and other witnesses were interviewed by LPA Jacobs. The residents and all staff interviewed denied that the allegations occurred. Other witnesses interviewed provided conflicting information on the allegations. The investigation concluded, based on interviews, inspections and file reviews that the allegations were not proven to be true.
Based on LPA’s observations and interviews conducted, the preponderance of evidence standard has not been met, therefore the above allegations are determined to be UNSUBSTANTIATED. |