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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426214409
Report Date: 06/03/2024
Date Signed: 06/03/2024 04:30:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2024 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240306113611
FACILITY NAME:VILLAGE VALLEY PRESCHOOLFACILITY NUMBER:
426214409
ADMINISTRATOR:MARIA E. ANGULOFACILITY TYPE:
850
ADDRESS:3346 CONSTELLATION ROADTELEPHONE:
(805) 733-7330
CITY:LOMPOCSTATE: CAZIP CODE:
93436
CAPACITY:32CENSUS: 8DATE:
06/03/2024
UNANNOUNCEDTIME BEGAN:
01:27 PM
MET WITH:Maria AnguloTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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1.Food Service
2.Personal Rights
INVESTIGATION FINDINGS:
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On 06/03/2024, Licensing Program Analysts (LPAs) German Negrete and Sylvia Ceja conducted an unannounced inspection at the Village Valley Preschool to deliver the findings of the above mentioned complaint allegations received on 03/06/2024. LPAs met with Director Maria Angulo, and Clarisa Gonzalez was present during the visit. LPAs explained the purpose of the inspection. LPAs toured the preschool inside and out. The ratio at the time of the inspection was the Director providing care and supervision to 8 children. Lead Teacher was cleaning and organizing the center.

In regards to Allegation#1 Food Service: Staff do not provide adequate food service to day care children
Interviews were conducted with parents, staff and the Parent Hand book 2023-2024 was reviewed.
Parent Interviews revealed some parents provided their own snacks for their children, some parents did not know what was served for snack even though they may be donating food items. Some parents had no knowledge of a snack menu. Some parents indicated Ritz crackers, Gold Fish, and other types of crackers. In addition, staff indicated various cracker , Gold Fish, and Bars were served. Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 17-CC-20240306113611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: VILLAGE VALLEY PRESCHOOL
FACILITY NUMBER: 426214409
VISIT DATE: 06/03/2024
NARRATIVE
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 Information also revealed children were not provided a second serving when requested. Review of the Parent Handbook 2023-2024, Page 16 reveals the Village Valley Preschool is responsible for providing snacks for the preschool. Although, donations are accepted, but not mandatory. The Parent Handbook lists Protein, Fruit, Vegetables, and Grain.

Based on record review of Parent Handbook 2023-2024, parent interviews, and staff interviews revealed the center has not met the above requirement: Page 16 of the Parent Handbook 2023-2024, reveals the Village Valley Preschool is responsible for providing snacks for the preschool and is not providing at least two major food groups. Parent and staff interviews revealed the following: center is serving primarily Ritz crackers, Gold Fish, other type of crackers, and sometimes bars. It was also found parents have donated food items such as various types of crackers. In addition, children were not provided a second serving if requested. Also, snack menus are not posted for parent review.

In addition, it was also found at least 3 children were not provided enough snack and at times would eat the crackers from the ground. One of the staff told the lead staff to give the children more. However, the lead staff's comment was this is a "snack not a meal".

Allegation #2 Personal Rights: Staff handled day care child in a rough manner

Investigation included interviewing parents and staff. Investigation revealed it was a rainy day and all the children were inside the center and none of the children were allowed to play outside. It was also disclosed that parent #1 was contacted to pick up child #1 due to behavior concerns. Child #1 was running around in the classroom which was concerning. In addition, other children were also very energetic such as running around jumping, play-fighting, throwing toys, and kicking toys.

Interviewed conducted with complainant, staff, and parents.
Complainant stated on 03/01/2024, a call was received to pick up child #1 due to behavior issues so she went to the facility and arrived around 12:00 PM. Complainant stated she observed child #1 was in a different classroom and observed staff #7 holding child #1 by the forearm and marching ahead of child #1 with child #1's arm stretched. Child #1 crying and staff #7 parked child #1 in front of the door and walked away before complainant could talk to staff #7.
Continued on LIC9099-C
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 17-CC-20240306113611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: VILLAGE VALLEY PRESCHOOL
FACILITY NUMBER: 426214409
VISIT DATE: 06/03/2024
NARRATIVE
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. Complainant stated she had a meeting with the Director/Licensee and staff #3 regarding the incident, but was told the cameras were not working. Staff #3 did not recall the incident the way complainant told her.

Interviews with staff revealed, Licensee/Director Angulo was not present at the center when the incident occurred. Licensee/Director Maria Angulo stated, she reviewed video cameras of the classroom and stated it did not record the incident and the other camera was not working. One staff did not recall the incident occur as complainant had stated. Another staff stated they observed the incident when child #1 was inappropriately handled by staff #7. Staff #7 walked into the Art Room and led child #1 into the other room. Child #1 did not want to leave the Art Room or his activity and was upset. Staff #7 had her hand on his wrist and roughly pulled him out the Art Room into the other room walking ahead of child #1. You could hear child #1 crying and staff #7 told child #1 "Sit down and don't move! You are not going outside, its raining! Your parents are picking you up right now!

Staff #7 denied inappropriately handling child #1 and stated it was another staff who inappropriately handled child #1.

Parents interviewed did not observe the incident, however 5 out of 10 parents interviewed would not recommend the preschool to others.

The investigation has found that These facility has not followed title 22 California code of regulations. Therefore allegation #1 and #2 are substantiated.

Exit interview was conducted with Director Marian Angulo.

Appeal Rights were given to the Director.

Notice of site visit was provided.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2024 and conducted by Evaluator German Negrete
COMPLAINT CONTROL NUMBER: 17-CC-20240306113611

FACILITY NAME:VILLAGE VALLEY PRESCHOOLFACILITY NUMBER:
426214409
ADMINISTRATOR:MARIA E. ANGULOFACILITY TYPE:
850
ADDRESS:3346 CONSTELLATION ROADTELEPHONE:
(805) 733-7330
CITY:LOMPOCSTATE: CAZIP CODE:
93436
CAPACITY:32CENSUS: 8DATE:
06/03/2024
UNANNOUNCEDTIME BEGAN:
01:27 PM
MET WITH:Maria AnguloTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff used inappropriate discipline practices with day care child
INVESTIGATION FINDINGS:
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On 06/03/2024, Licensing Program Analysts (LPAs) German Negrete and Sylvia Ceja conducted an unannounced inspection at the Village Valley Preschool to deliver the findings of the above mentioned complaint allegations received on 03/06/2024. LPAs met with Director Maria Angulo, also present was Lead Teacher Clarisa Gonzalez Angulo during the visit. LPAs explained the purpose of the inspection. LPAs toured the preschool inside and out. The ratio at the time of the inspection was Director providing care and supervision to 8 children while the Lead Teacher was cleaning and organizing the center.

In regards to Allegation Staff used inappropriate discipline practices with day care child.
LPAs condcted parent interviews and staff interviews. LPAs interview complainant. The details of the complaint alleged food being taken away from children as a form of punishment.All parents who were interviewed could not corroborate allegation #3. Although allegation #3 may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated. Exit interview was conducted with director Maria Angulo. Notice of site visit provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 17-CC-20240306113611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: VILLAGE VALLEY PRESCHOOL
FACILITY NUMBER: 426214409
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/03/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/03/0101
Section Cited
CCR
101227(a)(4)(5)(6)
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101227 (a) (4)(5) & (6) Food Service: Between meals, snacks shall be available for all children unless the food a child may eat is limited by dietary restrictions prescribed by a physician. Each snack shall include at least one serving from each of two or more of the four major food groups. (5) The following shall be offered daily:
(A) Full-day programs shall offer a midmorning and a midafternoon snack.
(B) Full-day programs shall ensure that each child has a lunch.
1. The child's authorized representative may send meals and/or snacks for the child.
(C) Half-day programs shall offer a midmorning or midafternoon snack.
(6) Menus shall be in writing and shall be posted at least one week in advance in an area accessible for review by the child's authorized representative. Copies of the menus as served shall be dated and kept on file for at least 30 days. Menus shall be made available for review by the child's authorized representative and the Department upon request.
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Correct Immediately.
Submit a written to the Department for review.
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his requirement is not met as evidenced by:

Based on record review of Parent Handbook 2023-2024, parent interviews, and staff interviews revealed the center has not met the above requirement:
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CCR
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 17-CC-20240306113611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: VILLAGE VALLEY PRESCHOOL
FACILITY NUMBER: 426214409
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/03/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/04/2024
Section Cited
CCR
101223(a)(1)(2)(3
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The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff and other persons. (2)To be accorded safe, health- ful and comfortable accommodations, furnishings and equipment to meet his/her needs. (3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
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Correct Immediately.
Submit a written to the Department for review.
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This requirement is not met as evidenced by: Based on interviews conducted with staff and parents revealed staff #7 was observed to inappropriately handle and speak to child #1. It was also found at least 3 children were not provided enough snack & at times would eat the crackers from the ground. One of the staff told the lead staff to give the children more.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6