525002362-11-2-2021-25-AS-RLBN-C8EQAT-20211103120022

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 525002362
Report Date: 10/28/2021
Date Signed: 11/02/2021 10:07:12 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2021 and conducted by Evaluator Rebecca Knight

COMPLAINT CONTROL NUMBER: 25-AS-20210618113627

FACILITY NAME:	SAIL HOUSE, INC., THE		FACILITY NUMBER:	525002362
ADMINISTRATOR:	CAREY, CHRIS		FACILITY TYPE:	735
ADDRESS:	21125 LUTHER ROAD		TELEPHONE:	(530) 527-5780
CITY:	RED BLUFF	STATE: CA	ZIP CODE:	96080
CAPACITY:	23	CENSUS: 23	DATE:	10/28/2021
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Micah Carey - admnistrator		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Facility has pests.
Facility staff does not handle residents' medications and food in a sanitary manner.

INVESTIGATION FINDINGS:

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10/02/2021 1:00 PM Licensing Program Analyst (LPA) Rebecca Knight, made an unannounced visit to the facility and met with Micah Carey administrator for the facility. The purpose of this visit was to deliver the results of the complaint investigation of the above allegations. Prior to initiating the visit, LPA completed required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms; contacted administrator and completed a facility risk assessment. LPA ensured they applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: Surgical Mask, gloves.

During the course of the investigation LPA interviewed 1 administrator, 5 care staff, and 4 clients. LPA obtained the following documents to investigate the above allegations: Facility Food Handling & Safety policy, Medication Handling Policy, Visitor policy, and staff list with contact information.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Rayna L Bryson	TELEPHONE: (530) 895-5991
LICENSING EVALUATOR NAME: Rebecca Knight	TELEPHONE: (530) 895-4356
LICENSING EVALUATOR SIGNATURE:	DATE: 10/28/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 25-AS-20210618113627

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: SAIL HOUSE, INC., THE	FACILITY NUMBER: 525002362
	VISIT DATE: 10/28/2021

NARRATIVE

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Allegation: Facility has pests. - UNSUBSTANTIATED.

Review of invoices from T. Brooks Pest Control revealed that the facility has regular pest control service and additional bed bug service treatments each week. Administrator stated T. Brooks Pest Control intends to increase facility bed bug treatments to twice a week as soon as their schedule permits.

Staff and client interviews confirmed that the facility does have an issue with bed bugs. Staff and client interviews confirmed that the facility has regular pest control services.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are unsubstantiated

Allegation: Facility staff does not handle residents' medications and food in a sanitary manner. - UNSUBSTANTIATED.

During LPA Knight’s visit on 8/12/2021 LPA observed 2 staff in the kitchen preparing lunch, both staff were wearing gloves.

Review of the facility’s Food Handling & Safety policy revealed that the facility trains staff to wash their hands with warm soap and water for 20 seconds and to follow the “no bare hands” rule which teaches that an individual’s bare skin should not come into contact with ready-to-eat foods. Instead, alternative procedures should be practiced, such as using tongs, spatulas, deli tissue, or wearing clean, single-use gloves.

It was learned during staff interviews that all staff sanitize their hands and wear gloves before preparing or serving food.

Review of the facility’s Medication Handling Instructions revealed that staff are trained to first wash their hands for at least 20 seconds at the start of a medication pass and wear sanitary gloves although glove wearing is not required. The administrator and 2 staff stated that it can be difficult to open bubble packs of medications if you are wearing gloves. CCLD requirements do not include the use of gloves when handling medications, the requirement is to ensure the area where staff handle medications is clean and sanitary.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are unsubstantiated

An exit interview was conducted. A copy of the report was emailed to facility administrator Micah Carey.

SUPERVISOR'S NAME: Rayna L Bryson	TELEPHONE: (530) 895-5991
LICENSING EVALUATOR NAME: Rebecca Knight	TELEPHONE: (530) 895-4356
LICENSING EVALUATOR SIGNATURE:	DATE: 10/28/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2021

LIC9099 (FAS) - (06/04)

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