Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804330
Report Date: 08/01/2018
Date Signed 08/01/2018 01:08:47 PM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/29/2018 and conducted by Evaluator Yolanda Jackson
COMPLAINT CONTROL NUMBER: 09-CC-20180629091848
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804330
ADMINISTRATOR:THERESA SALLEYFACILITY TYPE:
840
ADDRESS:11961 PERRIS BLVDTELEPHONE:
(951) 243-6558
CITY:MORENO VALLEYSTATE: CAZIP CODE:
92557
CAPACITY:42CENSUS: 13DATE:
08/01/2018
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Theresa SalleyTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Facility staff yell at children
INVESTIGATION FINDINGS:
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Licensing Program Analyst's (LPAs) Yolanda Jackson and Kim Leung arrived at the facility to conclude the investigation on the above allegation. The initial visit was 7/3/18. LPA met with the Director, Theresa Salley. LPA conducted interviews.
It was reported the facility staff yells at children. The Director stated that (S1) is strict with the children and wants the children to be on tract. She also stated, (S1) wants the children to respect their peers. Per interviews, (S1) stated it gets loud in the classroom and she can't talk in a normal voice to the children and talks to the children in the next level to get there attention. Teacher-child interactions were observed. LPA observed (S1) voice was loud, mean tone, considered yelling, intimidation and humiliation to the children. The children stated that (S1) yells at the children.

Based on LPA's observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED, California Code of Regulations, (Title 12, Division 12 & Section 101223(a)(3) are being cited on attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951) 784-4200
LICENSING EVALUATOR NAME: Yolanda JacksonTELEPHONE: (951) 201-1991
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2018
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 09-CC-20180629091848
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804330
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/01/2018
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/02/2018
Section Cited
CCR
101223(a)(3)
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PERSONAL RIGHTS.Each child shall be free from corporal or unusual punishment, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature. This requirement was not met as evidenced by:
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The Director will conduct a training on Personal Rights of children. Provide the agenda and staff signatures to Licensing by 8/2/18.
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LPA observed (S1) voice was loud, mean tone, considered yelling, intimidation and humiliation to the children. This poses an immediate risk to the Health and Safety or Personal Rights to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951) 784-4200
LICENSING EVALUATOR NAME: Yolanda JacksonTELEPHONE: (951) 201-1991
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2018
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2018
LIC9099 (FAS) - (06/04)
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