Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270397
Report Date: 05/22/2017
Date Signed 05/22/2017 11:06:20 AM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2017 and conducted by Evaluator Mahnaz Malek
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20170421144809
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270397
ADMINISTRATOR:TORRES, BEATRICEFACILITY TYPE:
850
ADDRESS:4601 BEACH BLVD.TELEPHONE:
(714) 994-5610
CITY:BUENA PARKSTATE: CAZIP CODE:
90621
CAPACITY:120CENSUS: 41DATE:
05/22/2017
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Beatrice Torres, DirectorTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff roughly handled children
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Malek and LPA Port visited the above facility to conduct a follow-up investigation regarding the above allegation which started on 05/01/17. Eight staff were interviewed on the initial inspection date regarding the above allegation. LPAs met with assistant director Renee Huber. Director Beatrice Torres arrived during LPAs inspection. Census was taken . There were a total of 41 preschool children with 5 staff in four different classrooms. The staff or individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

It was reported that a staff member was observed roughly handled a 2 year old child. LPAs interviewed 5 additional staff during today's inspection at the facility. LPAs attempted to interview children but the children did not become qualified due to their young age (2 year olds). In the interviews conducted, the staff stated they did not witness or have knowledge of a staff member roughly handling a child. However during the interviews it was found that one case of loud tone of voice was reported to the director. The director addressed the situation. The accused staff member was also interviewed and denied the allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Rina LopezTELEPHONE: (714) 703-2800
LICENSING EVALUATOR NAME: Mahnaz MalekTELEPHONE: (714) 703-2810
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2017
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 06-CC-20170421144809
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270397
VISIT DATE: 05/22/2017
NARRATIVE
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Based on the information gathered, LPA's interviews, and reviewing documents although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted. Notice of Site Visit was posted. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal right (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights. Copies of child care provider's guide to safe sleep pamphlet and Never Ever Shake a Baby pamphlet with the website www.dontshake.org were given to the facility representative on the last inspection date 05/01/17.
SUPERVISOR'S NAME: Rina LopezTELEPHONE: (714) 703-2800
LICENSING EVALUATOR NAME: Mahnaz MalekTELEPHONE: (714) 703-2810
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2017
LIC9099 (FAS) - (06/04)
Page: 2 of 2