Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270398
Report Date: 06/05/2017
Date Signed 06/05/2017 02:17:48 PM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2017 and conducted by Evaluator Mahnaz Malek
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20170530111731
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270398
ADMINISTRATOR:TORRES, BEATRICEFACILITY TYPE:
830
ADDRESS:4601 BEACH BLVD.TELEPHONE:
(714) 994-5610
CITY:BUENA PARKSTATE: CAZIP CODE:
90621
CAPACITY:24CENSUS: 19DATE:
06/05/2017
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:DirectorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Infants are left unsupervised in the infant napping room.
Teacher smacked child's hand
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Malek inspected the above facility to conduct a complaint investigation regarding the above allegations. LPA met with director, Beatrice Torres, and assistant director Renee Huber. The director was supervising the napping children in the crib area in room 4 at the time of the visit. Census was taken. here were a total of 19 infants and toddlers with 6 staff in three different classrooms. The staff or individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

It was alleged that a child was smacked on the hand. It was also alleged that infants are not supervise in the crib area when they are napping. LPA interviewed the infant/toddler staff and the staff that sometimes work in those rooms for giving breaks for a short time.(Total of 13 staff). LPA could not interview the children due to their young age ( under 24 months old). In the interviews conducted, the staff stated they did not witness or have knowledge of a staff member smacking a child on the hand. The staff also denied the infants are not supervised in the crib area. They said they call additional staff if any infant falls asleep in the infant room.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Rina LopezTELEPHONE: (714) 703-2800
LICENSING EVALUATOR NAME: Mahnaz MalekTELEPHONE: (714) 703-2810
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2017
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20170530111731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270398
VISIT DATE: 06/05/2017
NARRATIVE
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Based on the information gathered, LPA's interviews, and LPA's observation of infant room today although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted. Notice of Site Visit was posted. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal right (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights. Copies of child care provider's guide to safe sleep pamphlet and Never Ever Shake a Baby pamphlet with the website www.dontshake.org were given to the facility representative on the last inspection date.
SUPERVISOR'S NAME: Rina LopezTELEPHONE: (714) 703-2800
LICENSING EVALUATOR NAME: Mahnaz MalekTELEPHONE: (714) 703-2810
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2017
LIC9099 (FAS) - (06/04)
Page: 2 of 2