Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013415906
Report Date: 07/27/2017
Date Signed 07/27/2017 05:06:42 PM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2017 and conducted by Evaluator Dayna Collier
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20170725144045
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013415906
ADMINISTRATOR:CASH, MEGANFACILITY TYPE:
850
ADDRESS:32710 FALCON DRIVETELEPHONE:
(510) 324-3569
CITY:FREMONTSTATE: CAZIP CODE:
94555
CAPACITY:108CENSUS: 71DATE:
07/27/2017
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Araceli CortezTIME COMPLETED:
05:06 PM
ALLEGATION(S):
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BUILDING AND GROUNDS: Facility staff failed to sanitize properly resulting in spreading of hand-foot-mouth disease.
INVESTIGATION FINDINGS:
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LPA Dayna Collier met with Interim Center Director Araceli Cortez and Assistant Director Kelsey Thao for a complaint investigation regarding the above allegation. During the course of the investigation, interviews were conducted. Prior to the visit, the facility reported to Licensing that there has been an outbreak of hand, foot and mouth disease. Per staff, three-step over-the-counter cleaning solutions have been used to sanitize the toys and the surfaces in the classrooms. According to the label, these solutions do not contain bleach. In addition, children are being admitted to the facility prior to staff's daily inspection. Staff were informed that this practice does not prevent the disease from continuing to spread. Once children gather in the morning, play and touch items in the classroom and disperse to their individual groups, staff have not re-sanitized these items until another outbreak is identified. Based on the LPA's observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter Number 101238), are being cited on the attached LIC 9099D.

See LIC 9099C attached.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Zakiya AliTELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Dayna CollierTELEPHONE: 510-725-7021
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2017
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2017 and conducted by Evaluator Dayna Collier
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20170725144045

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013415906
ADMINISTRATOR:CASH, MEGANFACILITY TYPE:
850
ADDRESS:32710 FALCON DRIVETELEPHONE:
(510) 324-3569
CITY:FREMONTSTATE: CAZIP CODE:
94555
CAPACITY:108CENSUS: 71DATE:
07/27/2017
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Araceli CortezTIME COMPLETED:
05:06 PM
ALLEGATION(S):
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PERSONAL RIGHTS: staff failed to adequately change children in care,
INVESTIGATION FINDINGS:
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LPA Dayna Collier met with Interim Center Director Araceli Cortez and Assistant Director Kelsey Thao for a complaint investigation regarding the above allegation. During the course of the investigation, interviews were conducted. In the 2 year old classroom, the majority of the children are in diapers and potty training. LPA observed that the changing table in the classroom is being used as a table with items on it but not as a changing table. Per staff, children are either asked to stand up for changing or are put over the staff member's lap to be cleaned instead of using the changing table. Staff were informed about the requirements to adequately sanitize areas used for diaper changing.
Based on the LPA's observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter Number), are being cited on the attached LIC 9099D.
Licensee was provided a copy of their appeal rights (LIC 9058 12/15) and the signature on this form acknowledges receipt of these rights. An exit interview was conducted and the report was discussed.
A SITE VISIT NOTICE WAS POSTED.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Zakiya AliTELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Dayna CollierTELEPHONE: 510-725-7021
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2017
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5


Control Number 02-CC-20170725144045

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 013415906
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/27/2017
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/10/2017
Section Cited
101223(a)(2)
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101223(a)(2) Personal Rights. Each child shall be accorded safe, healthful and comfortable accommodations, furnishings and equipment.
STAFF FAIL TO ACCORD A HEALTHY ENVIRONMENT WITH THE DIAPER-CHANGING PROCEDURES.
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POC: By 8/10/17, a written plan of action will be sent to Licensing detailing the steps staff will use to offer a sanitized enviroment to children during the diapering and potty training procedures.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Zakiya AliTELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Dayna CollierTELEPHONE: 510-725-7021
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2017
LIC9099 (FAS) - (06/04)
Page: 5 of 5


Control Number 02-CC-20170725144045

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 013415906
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/27/2017
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/01/2017
Section Cited
101238(a)
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101238(a) Buildings and Grounds. The child care center shall be clean, safe, sanitary and in good repair at all times.
THE PROCEDURES USED BY STAFF TO ENSURE SANITATION OF THE FACILITY HAVE NOT PREVENTED THE CONTINUOUS OUTBREAK OF HAND, FOOT AND MOUTH DISEASE.
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POC: By 8/1/17, a written plan of action will be sent to Licensing detailing the steps staff will take to sanitize the center and to conduct daily inspections prior to admission.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Zakiya AliTELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Dayna CollierTELEPHONE: 510-725-7021
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2017
LIC9099 (FAS) - (06/04)
Page: 3 of 5



Control Number 02-CC-20170725144045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 013415906
VISIT DATE: 07/27/2017
NARRATIVE
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The attached type A deficiency is cited today and must be corrected by the due date.
Upon receipt, licensee shall post and provide copies of this licensing report to parent/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months.

An exit interview was conducted and the report was discussed. A site visit notice was posted.
SUPERVISOR'S NAME: Zakiya AliTELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Dayna CollierTELEPHONE: 510-725-7021
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2017
LIC9099 (FAS) - (06/04)
Page: 2 of 5