Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364830082
Report Date: 07/27/2018
Date Signed 07/27/2018 04:24:56 PM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1605 EAST PALMDALE BLV, STE A
PALMDALE, CA 93550
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2018 and conducted by Evaluator Jazelle Neal
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20180530100633
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364830082
ADMINISTRATOR:SANDRA FRENIFACILITY TYPE:
830
ADDRESS:13615 BEAR VALLEY ROADTELEPHONE:
(760) 949-8539
CITY:VICTORVILLESTATE: CAZIP CODE:
92392
CAPACITY:24CENSUS: 16DATE:
07/27/2018
UNANNOUNCEDTIME BEGAN:
02:46 PM
MET WITH:Sandra FreniTIME COMPLETED:
04:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
License - Ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Neal conducted an unannounced complaint inspection for the purpose of delivering findings for the above listed allegation. During this investigation, LPA observed children present in both the younger infant and the toddler classrooms on separate occasions. Child/staff ratio was also observed during nap time. LPA interviewed staff assigned to both classrooms. Facility was observed to be in ratio during hours when children were active as well as when children were napping. LPA advised director to be sure appropriate ratio is maintained at all times, which include during transitional periods when the children are waking up from naps and are active once again to prevent any potential health and safety risks to children and so teacher/child ratio per Title 22 regulations is always adhered to. Based on the interviews conducted, information provided and observations, the allegation is deemed unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged abuse occurred. No defficiencies were cited during this inspection.
Exit interview was conducted and a copy of this report was given to the director, Sandra Freni.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISOR'S NAME: Adriana HernandezTELEPHONE: (661) 789-6952
LICENSING EVALUATOR NAME: Jazelle NealTELEPHONE: (661) 568-8945
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2018
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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