Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198003115
Report Date: 12/01/2017
Date Signed 12/01/2017 03:51:57 PM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/30/2017 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20171130112318
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198003115
ADMINISTRATOR:JANE DIZONFACILITY TYPE:
830
ADDRESS:1175 VIA VERDETELEPHONE:
(909) 592-2220
CITY:SAN DIMASSTATE: CAZIP CODE:
91773
CAPACITY:44CENSUS: 16DATE:
12/01/2017
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Christi NavarreteTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff at facility is hitting children in care
Staff at facility is using inappropriate forms of discipline
INVESTIGATION FINDINGS:
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Cynthia Reyes, LPA arrived unannounced at the facility for the purpose of conducting a complaint investigation for the allegations listed above. LPA met with Director, Christi Navarrete who took LPA on a tour of the facility and whom Complaint was gone over with.

Based on LPA Interviews conducted and documents received, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED, California Code of Regulations, Title 22, Division 12, Chapter 3, are being cited on the attached LIC 9099D. Declarations were obtained by witnesses that they did observe a staff member smack a child on his hand two times and smack a child on the mouth. Staff member did admit to the Director that she did tap a child on his hand as discipline for pulling another child's hair and for smacking a child on the mouth for biting another child, but stated the parent was aware that she would do that as discipline for biting. San Dimas Sheriff also interviewed the staff and informed the Director that a tap on the hand per interviews is not child abuse to them but she could do what she has to per the school policy and procedures. Notice of site visit was given on this date.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Christina GabelmanTELEPHONE: (323)981-3380
LICENSING EVALUATOR NAME: Cynthia ReyesTELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2017
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20171130112318
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003115
VISIT DATE: 12/01/2017
NARRATIVE
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Director was advised if report is removed prior to thirty days, a $100 civil penalty may be assessed. An exit Interview was conducted with Director, Christi Navarrete, a copy of the report and Appeal rights were given and explained.

Upon receipt, Licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months.
SUPERVISOR'S NAME: Christina GabelmanTELEPHONE: (323)981-3380
LICENSING EVALUATOR NAME: Cynthia ReyesTELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2017
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 33-CC-20171130112318
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003115
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/01/2017
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/01/2017
Section Cited
CCR
101223(A)(3)
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Personal Rights.
Each child shall be free from corporal or unusual punishment, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature. Based on LPA Interviews conducted and documents received it was determined that a staff
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Director states will have a staff meeting about personal rights and will submit a copy of agenda and sign in of all staff who attended by poc date. Director will send a written plan how she will ensure this does not happen again. LPA is requesting that Staff review the
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member did smack a child on his hand two times and smacked a child on the mouth as a form of discipline for biting and pulling other children's hair.
**Staff member has been removed from the facility and is no longer employed by Kindercare per the Director.
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Department’s training videos
at https://ccld.childcarevideos.org/
in regards to personal rights which will
assist in increasing their understanding of children's personal rights. The LPA is requesting written proof that these videos have been reviewed by 12/15/17.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Christina GabelmanTELEPHONE: (323)981-3380
LICENSING EVALUATOR NAME: Cynthia ReyesTELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2017
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2017
LIC9099 (FAS) - (06/04)
Page: 2 of 3