Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804330
Report Date: 03/01/2017
Date Signed 03/01/2017 10:54:02 AM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2016 and conducted by Evaluator James Wilkerson
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20161215124011
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804330
ADMINISTRATOR:HOPKINS, KIMFACILITY TYPE:
840
ADDRESS:11961 PERRIS BLVDTELEPHONE:
(951) 243-6558
CITY:MORENO VALLEYSTATE: CAZIP CODE:
92557
CAPACITY:42CENSUS: 0DATE:
03/01/2017
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Director/Kim HopkinsTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Children's rights are being violated

Staff yells at day care children.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) James Wilkerson and Joanne Domingo arrived at this facility to conclude an investigation into the above allegations. The initial visit was conducted on 12/21/16 and extended at that time to inteview addtional persons. During the course of this investigation, LPAs conducted interviews with staff and children. It was alleged that when a child brought to the attention of staff his/her concerns regarding being called stupid, and that the child needs a new life by another child, the staff member just rolled her eyes and just walked away. A child told a staff member that another child elbowed him/her as they stood in line for the facility bus, that staff didn't address it. A child stated that he/she was accused by staff at laughing at another classmate, and the child claimed he/she was laughing at a sibling who was trying to make the child laugh. The information received by staff was conflicting, stating that children's rights were not being violated and the children's statements are different, therefore, the allegation of children's rights being violated are UNSUBSTANTIATED.

SEE LIC 9099C.
Inconclusive
Estimated Days of Completion:
SUPERVISOR'S NAME: Dawn ParkerTELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: James WilkersonTELEPHONE: (951) 218-7031
LICENSING EVALUATOR SIGNATURE:

DATE: 03/01/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/01/2017
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4



Control Number 09-CC-20161215124011
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804330
VISIT DATE: 03/01/2017
NARRATIVE
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Interviews with staff and children that staff yell at children was conflicting, as staff stated that this does not happen. Children stated that when they are on the bus, staff would yell at them to be quiet. The children do disclose that sometimes the children are pretty loud, however, the staff raising their voices does scare them. Therefore, the allegation of staff yelling at children is UNSUBSTANTIATED.

“As of January 1, 2017, the term “inconclusive” is no longer used to refer to the outcome of certain complaint investigations. Such complaint allegations are now deemed “unsubstantiated.” This document has not yet been updated to reflect this change and for purposes of this complaint investigation the Department’s finding is that this allegation was unsubstantiated. “

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore the allegation is Unsubstantiated.

An exit interview was conducted, appeal rights discussed and provided on this date along with a copy of this report.

A copy of this report must be made available to the public for review for three years.
SUPERVISOR'S NAME: Dawn ParkerTELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: James WilkersonTELEPHONE: (951) 218-7031
LICENSING EVALUATOR SIGNATURE:

DATE: 03/01/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/01/2017
LIC9099 (FAS) - (06/04)
Page: 2 of 4